We collect information as needed for the purposes of fulfilling orders and providing customer support, but we will never share such information with any third party.
It depends on the nature of the communication you have with us, but in the normal course of business, we may learn your name, email address, billing/shipping addresses, and other basic information related to your order.
The two main ways are to fulfill orders and to provide customer support (typically, by replying to emails). Very rarely, we may initiate communication from our side to address a product issue.
We have never shared, and never will share, personally identifiable customer information with any third party.
We’re ready to help! Email us at support@humanjapanese.com for speedy assistance.